Dr. Shreya Kangovi is an internist, pediatrician and health policy researcher who studies patient perspectives on socioeconomic determinants of health and health care utilization, and the efficacy of community health workers - lay people trained to work with patients - to improve health outcomes in high risk populations from low income communities. Her research, published in peer-reviewed publications including NEJM, JAMA and Health Affairs, has elucidated patient preference of hospital (rather than primary) care, the effect of unrealistic goal-setting on health outcomes, and the unmet need for empathic health care personnel such as community health workers.
Dr. Kangovi led a multi-stakeholder team that designed IMPaCT (Individualized Management towards Patient-Centered Targets), a novel intervention in which community health workers provide structured support designed to help patients set and achieve patient driven health goals. This intervention has been tested in two randomized controlled trials and has shown to improve chronic disease control, primary care access, mental health and quality of care while reducing hospital admissions. Dr. Kangovi founded the Penn Center for Community Health Workers (PCCHW), a community-academic hospital partnership designed to support further research, development and implementation of evidence-based community health worker models of care. PCCHW has delivered IMPaCT over 5,000 high-risk patients and has provided tools and training to over 1,000 organizations across the country.