Chart of the Day: Who Do Consumers Trust With Their Digital Health Data?

National Survey Shows Deep Skepticism of Many Private Companies

December 13, 2022

By:

Kaday Kamara

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Respondents were asked, “We are going to name some institutions, companies, and organizations that might collect and use digital health information from you. How confident are you that they will use your digital health information responsibly?” Percentages indicate the proportion of people that answered “very confident” or “moderately confident.”

When consumers use digital technology, they leave behind digital footprints that can reveal a lot about their health. These digital footprints have led to enormous possibilities to leverage data to improve health for individuals and communities. However, the widespread collection and use of data, especially by startups and large tech companies, can also create privacy concerns. Unlike health care data that is protected by federal privacy standards, health data form consumer devices and other technology is not protected. As technology and data assume a greater role in consumer lives, who do consumers trust with their digital health data?

In a new Journal of General Internal Medicine study LDI Senior Fellows Carolyn Cannuscio, Nandita Mitra, Raina Merchant, David Asch, David Grande, and colleagues assess how confident consumers are that public and private organizations will use their digital health data responsibly.

They find that consumers have higher confidence in public institutions and clinical and research-based organizations, such as government agencies and health departments, to use their data responsibly. However, confidence in digital technology and healthcare companies, the largest generators and users of consumer health data, was generally quite low.

Recently, privacy concerns regarding digital health data have grown. The recent Supreme Court overturning of Roe vs. Wade has raised concerns about the use of digital health data to monitor consumer health behaviors, such as accessing reproductive health services. Congress has considered national privacy standards but has thus far not acted. These findings point to the need for greater protections.

The study, “Consumer Confidence in Public and Private Organizations to Use Their Digital Health Data Responsibly,” was published on November 9, 2022 in the Journal of General Internal Medicine. Authors include Ravi Gupta, Meghana Sharma, Carolyn Cannuscio, Nandita Mitra, Raina Merchant, David Asch, and David Grande.