Ingrid M. Nembhard, PhD, MS is the Fishman Family President’s Distinguished Associate Professor of Health Care Management at the Wharton School of the University of Pennsylvania. Her research focuses on how characteristics of health care organizations, their leaders, and staff contribute to their ability to implement new practices, engage in continuous organizational learning, and ultimately improve quality of care. She uses qualitative and quantitative research methods to examine health care delivery from provider and patient perspectives, and to evaluate organizational performance. Her research has provided and continues to provide insights about how health care leaders manage change, the role of psychological safety in organizations, teamwork within and across organizations, strategies for improving patient experience, and organizational efforts to learn new clinical and operational practices. She brings her training in organizational behavior, organizational theory, and health services research to all of her projects.
Prior to joining the faculty at the The Wharton School, she was the Ira V. Hiscock Tenured Associate Professor at Yale School of Public Health, Associate Professor at Yale School of Management, and Associate Director of the Health Care Management Program at Yale. Dr. Nembhard received her PhD in Health Policy and Management, with a concentration in Organizational Behavior from Harvard University through a joint program between Harvard Business School and the Graduate School of Arts and Sciences. She received her MS in Health Policy and Management from Harvard University School of Public Health.